Contact & Data Requests
We value your privacy and transparency. This page is designed to help you reach out for general enquiries, community concerns, or to exercise your data rights. Please note that My HS Journey is a peer-support platform and not a medical service.
NOT FOR EMERGENCIES: If you are experiencing a medical emergency, please contact your local emergency services immediately. We cannot provide urgent medical assistance.
Reasons to Contact Us
Right to Access
Request a copy of the personal data we hold about you to understand how your information is being used.
Right to Erasure
Request the deletion of your personal data from our systems when it is no longer necessary for its original purpose.
Community Concern
Report issues regarding community behavior, guidelines, or safety to help maintain a supportive environment.
General Enquiry
For all other questions regarding the My HS Journey platform, resources, or how we can better support you.
Subject Line Guidance
- Data Protection Request: For privacy or personal data queries.
- Community Concern: For issues related to the peer support spaces.
- General Enquiry: For any other questions or feedback.
In your email, please ensure you include your full name and the specific details of your request. This helps us locate relevant information and provide a more accurate response.
Submit an Enquiry
Direct Email: shaanwbusiness@gmail.com
Our Process
We aim to respond to all general enquiries and community concerns within 3-5 working days. For formal Data Protection or Subject Access Requests, we will provide a full response within one calendar month. Please note that to protect your privacy, we may require identity verification (such as confirming your account details or providing a valid ID) before processing your data request.